HANDLING REVENUE RELIABLY

Frequently Asked Questions for customers

I am received a letter from BOT Services LTD

This is the time to get in contact with us to discuss the matter or please use the payment portal to make payment

I have received a letter but the person doesn't live here?

We will need to see proof to avoid further action at the property. This can be a council tax bill or Tenancy agreement and you can forward this to

[email protected] - or you can discuss how else to send it to us via telephone or WhatsApp

After pre-enforcement - what comes next for you?

If you have failed to make the payment or set a reasonable arrangement, this could lead to a CCJ, Warrant of control or Liability order being granted to collect the outstanding monies.

This from here could affect your credit rating or in the case of a warrant of control or liability order your assets could be act risk of being seized and or removed.

How does the fee structure work?

Fee structure is based on government legalisation. which can be found on the gov website as well as in any proposal given

My vehicle has been clamped

If your vehicle has been immobilised, you will need to contact the Enforcement Agent that has immobilised it. Their number can be found on the sticker that has been left on your drivers window to discuss the outstanding.

How can i make a complaint

There is more than 1 way to make a complaint - you can either do so in writing to our office, via email to [email protected] or you contact one of our agents in the office.

I forgot to make my arrangement payment, what happens now?

You will be reminded both leading up to the payment date and on the payment date and may receive calls to this effect. If you still have not made your planned arrangement payment please contact us ASAP to discuss.

Where can I get free and impartial advice?

You have a few avenues you can chose for advice to help with your debt. This can be searched on the internet to speak to the company that fits your needs.

If you are still unsure you can contact - Citizens Advice Bureau, Step Change, Samaritans or speak with a solicitor for legal advice. Please not our agents can not give you legal advice but will help to their best ability.