HANDLING REVENUE RELIABLY
Frequently Asked Questions for clients
How do you keep your clients informed?
Client log in for live updates from EA's, call centre staff and management - via our own reporting system.
What debt types do BOT Services LTD recover?
We handle a variety of debts, including personal debt, parking charge notices (PCNs), council tax, and rent arrears. Our enforcement agents and debt collection officers undergo top-tier training across all types of debt recovery.
What is the relationship between BOT and their Clients?
We maintain a strong, close relationship with our clients by keeping them regularly informed and providing frequent updates on the status of each case from our side.
What is your complaint procedure?
Our complaint procedures adhere to all government guidelines. We seek advice from both our clients and industry experts with extensive experience in handling complaints processes
What training and workshops is provided to your clients?
We offer a comprehensive range of training options for our clients, including one-on-one sessions with your employees, group workshops, and guidance on strategies to maximize collection rates within your company. Additionally, we provide full training on all of our systems.
How does the welfare procedure work?
Our welfare team is comprised of some of our most experienced enforcement agents, debt collectors, and call center operatives. We follow a comprehensive procedure, ensuring that all documents are thoroughly recorded and reviewed. Individuals identified as needing assistance from the welfare team will be treated with care and professionalism throughout the process.
What is your approach with onboarding new clients?
We arrange one-on-one meetings to discuss your needs and prepare the best options available for you. We welcome anyone seeking our advice and services.
There are many ways to get in touch with us
Telephone
Post
BOT Services LTD
98 Edith Grove
London
SW10 0NH
Company Registration Number 12001190